95-96 Lincoln Continental Frequently Asked Questions (FAQs)
1. I have completed the wiring procedure and now my power steering is not working properly, what is the problem? Answer: You will need to check the ground on the light green wire with the black stripe, in some cases you may have to run a wire from the ground side of the battery to this wire.
2. I have completed the wiring procedure, why is the warning light still on? Answer: Go back and review the wiring procedure. We sell hundreds of these kits every month and when followed correctly the warning light will be eliminated.
3. Why is there a chirping noise coming from the top of the strut after I completed the front installation? Answer: In some cases, the bearings must wear in. By spraying WD-40 into the bearing plate you should take care of the problem until the spring seats.
4. Why is there a chirping noise coming from the top of the spring I installed on the front of my vehicle? Answer: As with the bearings the springs may have to seat. Spray them with WD-40 at the top of the springs and this should eliminate the chirping until the spring seats completely.
5. I have installed the front kit only, why are the rear air springs extended and the rear of the car sitting up too high? Answer: Proper installation of the front kit will have no effect on rear suspension of the vehicle. You should check all electrical connections in the rear, insure the ride height sensors have power to them, and normally you will find there is a problem with the rear air suspension.
6. Why is my car sitting high after installation? Answer: Like all new springs they will take just a little while to settle, and the vehicle will drop down to the proper ride height.
7. If I installed a two wheel kit only (front or rear) why wont the compressor run to the remaining two corners of the vehicle? Answer: Sometimes people forget to turn the system back on. If your system is on then you should check to be sure that the fuse hasn’t blown.
Shipping Frequently Asked Questions (FAQs)
1. How long will it take for my product to get here?
Answer: Shipping times will depend on where you are located. The map below should answer your question as far as the contiguous states are concerned. Shipping to Alaska and Hawaii generally takes 5-6 days. International shipments have the tendency to take longer than expected due to the package having to go through customs.
2. How much will shipping cost?
Answer: Shipment costs are based on the distance the package must travel and how heavy the package is. Free shipping that is offered on certain products does not pertain to shipments going to Alaska or Hawaii or international shipments. For those shipments we will find the cheapest method of delivery (UPS, USPS, etc.)
3. What is the standard form of delivery?
Answer: Most of our shipments will go out UPS Ground.
4. What shipping options do you offer?
Answer: We offer every form of UPS shipping including, but not limited to, UPS Ground, Next Day Air, 2nd Day Air and 3 Day Select.
5. I ordered my package over the weekend. Why hasn’t it gotten to me yet?
Answer: Customers should keep in mind that UPS doesn’t run on Saturday and Sunday so you will need to figure that in when calculating shipping times.
6. Does it take longer to ship online orders than it does if I call in?
Answer: Orders placed online before 4 p.m. will still go out the same day as long as the product is in stock. If you place your order after 4 p.m. Eastern then it will be put in the next business day. Keep in mind that if you place the order online after the cut off time on Friday the order will be processed on Monday.
7. Are shipping fees refundable if I return my product?
Answer: No, if you return your order, you will still be responsible for shipping both to you and back to us.
8. Why wasn’t I offered some of the shipping options that are available?
Answer: The available shipping options for your order are based on your location and the total weight of your order. Not all areas of the US can be express shipped.
9. Can I have my order shipped to a different address or more than one address?
Answer: During the checkout process you will have the option to enter the "ship to" address. You may ship it to a different address other than your billing address, as in the case of sending a gift to someone else. You can only ship to one address. If you want to ship to more than one address, you will have to place separate orders for each address. Shipping/handling charges will apply to each order.
10. What type of shipping do you use for Free Shipping when it is available?
Answer: UPS Ground will be used for all orders that offer Free Shipping.
11. How long will it take for my order to ship out once the order is placed?
Answer: All orders placed before the cut off time (4 p.m. Eastern) will ship the same day as long as the parts are in stock. If you are unsure, please call in and someone will verify when the order will ship.
12. What is your return policy?
Answer:
1) Customer must call and get a Return Authorization Number.
2) Used or installed product cannot be returned except for warranty claims.
3) A 20% restocking fee will apply to all non-warranty returns.
4) Customer is responsible for both the original shipping and return freight costs.
5) Custom-made or fabricated products cannot be returned.
6) Altered parts cannot be returned.
7) Items to be returned must be returned within 30 days of the purchase invoice date.
8) We reserve the right to refuse any product for return.