Lexus GX470 Review – Kevin Linne

Strutmasters Product Review


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Donielle customer service

I contacted Strutmasters for a quote on a replacement for my rear shock/air system on my Lexus GX470. I was surprised that the first person I spoke with knew exactly what I was calling about and was able to explain everything to me as I did not even really understand what system my car has and how it works. Donielle provided me with a list of potential installers within minutes and got me a quote within hours. I was not completely aware of how the ordering would work. Most shops I called weren’t familiar with my car’s problem so they hadn’t heard of a replacement. A few I called would not let me order or bring in my own parts. I called one of the places on the list that Donielle provided and they were very knowledgeable. However, they called Strutmasters and received a quote themselves, not sure why since I gave them the quote. I regret that I could not help Donielle, thanking her for her excellent and prompt customer service. I am looking forward to the shock system being replaced.
Thank you,
Kevin

~ Review by Kevin Linne, Tampa


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