Warranty information about our products is available below.
Suspension Experts, LLC (Strutmasters) warrants to the original retail purchaser that each new Strutmasters branded product purchased from an authorized dealer shall be free from defects for the periods listed below when used on private passenger cars and light trucks for personal use under normal operating conditions.
Strutmasters extends a 1 Year warranty on all Strutmasters branded shocks, struts, and springs.
Strutmasters extends a 90 Day warranty on SmartRide branded shocks, struts, and springs.
This warranty is non-transferable and does not cover normal wear and tear or any other loss, liability or damage resulting from improper alteration, disassembly, handling, installation, service, repair or use of this product. If for any reason you find it necessary to alter a product you must receive written consent from a Strutmasters technician.
This warranty will not cover surface finish, boot or mounting hardware such as, but not limited to, rubber bushings or dust covers.
If a replacement is required prior to returning the defective product, a deposit for the replacement may be required. The deposit charge will be refunded upon receipt of the warrantied item.
If the product is purchased in error or is no longer needed, the customer is responsible for shipping the products back at their expense and will be subject to a restocking fee as outlined in our return policy.
If you have purchased a Strutmasters product from a 3rd party seller all warranty claims and returns must be submitted directly through the 3rd party.
The warranties and remedies contained herein are exclusive and in lieu of all other warranties expressed, implied, or statutory, including any liability arising under any warranty or merchantability or fitness for a particular purpose, statutory or otherwise. This warranty gives you specific legal rights, which may vary by jurisdiction.
In no event shall Strutmasters be liable for any incidental, special, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use a Strutmasters product or from defects in the Strutmasters product. Cost of removal, installation and other labor claims are not included or covered under this warranty. Strutmasters obligation under this warranty is limited to replacement of the defective product.
Strutmasters retains the exclusive right to repair or replace with new or remanufactured product or offer refund of the purchase price at its sole discretion.
This warranty is null and void if the installation is not performed by an ASE certified mechanic. It is required to submit a receipt or proof of installation was completed by an ASE certified mechanic with your warranty claim form.
All warranty returns must be shipped back with a copy of your original invoice, sales order or receipt, verifications of installation by a certified ASE mechanic and the warranty claim form. After receiving the returned product we will take 2-4 business days to process your warranty return.
Non-Strutmasters Warranty Info
For Non-Strutmasters branded products, most manufacturers offer a warranty period that covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer directly for more information about their warranty policies.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer error or negligence.