Last updated August 23, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: Terms and Conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
Curbside pickup is available for all purchases. Pickups are available Monday - Friday 9 am - 4 pm ET.
Free Shipping
We offer free Ground shipping on orders with qualifying items.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
Shipping Method | Shipping Fee |
---|---|
Ground/Home 5-7 Business Days |
UPS calculated by weight |
2-day 2 Business Days |
UPS calculated by weight |
Standard Overnight 1 Business Day |
UPS calculated by weight |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Once your order is packaged you will receive an email with the tracking information. All orders placed after 2 PM EST will ship the following business day. Always inspect your items immediately upon receipt and notify us if there are any concerns, damages, or missing items. Please verify that all boxes and parts are present and correct using the packing slip or instructions before starting installation or bringing your vehicle to a mechanic. We are unable to assist with any costs accrued from delayed installs due to missing parts. If parts are missing or show signs of shipping damage, please contact us immediately so we can assist you with a replacement; claims of missing or damaged parts made more than 14 days after delivery cannot be honored.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
- Central African Republic
- Comoros
- Cuba
- Equatorial Guinea
- Guinea-Bissau
- Iran
- Kiribati
- North Korea
- Myanmar
- Nauru
- Niue
- Sao Tome and Principe
- Sierra Leone
- Solomon Islands
- Somalia
- Sudan
- Syria
- Tajikistan
- Turkmenistan
- Tuvalu
Free Ground shipping is not valid on international orders. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone (Toll free): 866-597-2733
- Email: customerservice@strutmasters.com
- Online contact form: Contact Us