Mercedes Benz CL500 Review – John Freightman

Strutmasters Product Review

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Customer Service - Ms Duncan

I rarely comment about customer service provided by companies whether public or private entities because it’s something that’s expected; however the courtesy Ms Donielle afforded me yesterday made me feel extra special.

Ms. Duncan’s response to my inquiry regarding a solution to my automobile problem (ABC system) given my uncertainty based on previous fixes to that system just seemed so authentic and genuine. I just wanted to thank her for making me feel like a million bucks.

I don’t know your protocol for recognition or if it matters but her phone etiquette, product knowledge and installer recommendations was “spot on” and deserves the gold standard for service…that’s just my opinion for what it’s worth.

Please convey my regards to Ms. Donielle.


John Freightman

~ Review by John Freightman, Atlanta, Georgia

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